At Kerseys Solicitors, we are committed to providing an excellent service. We want our clients to feel that they have received the highest standard of legal advice we expect along with an efficient, friendly and cost-effective service.
A great deal of our business comes from existing clients or people who have been referred to us by existing clients. We know that by providing a very high quality service we are not only ensuring that our clients are satisfied but we are also building our business.
Residential Property – Sharon Livermore
Now that the dust has settled so to speak I register my sincere gratitude for your kind care and attention extended to myself throughout the ‘selling and buying process’.
Dispute Resolution – Kate Barnes
Extremely Satisfied
Services are excellent and I cannot think of any necessary improvement. Prompt, kept me informed throughout, forthright advice from hinterland of experience.
Satisfied
Satisfied that all conveyancing work up to completion date was dealt with Comprehensively for the competitive Fee charged.
We where advised promptly of progress when required.
Residential Property – Edward Thomson
Extremely Satisfied
All questions answered and chased where necessary.
Dispute Resolution – Kate Barnes
Extremely Satisfied
First class service with a personal touch. Kate Barnes is a credit to your practice. I would recommend Kerseys Solicitors to anyone after my experience.
Constant contact, concerns listened to, and issues explained in a clear and concise way.
Residential Property – Debbie Brooks
Extremely Satisfied
Everything went smoothly no problems at all . The sale went through without any effort on my part.
Debbie Brooks gave me a great service
Extremely Satisfied
My divorce was one of the most challenging times for me mentally, Matt was a very calming supportive influence in a very uncertain time. He helped me to navigate the situation and put together a deal that protected me and my future. Whilst I flapped and stressed he calmly advised me to get to a resolution. It was a very tough situation that Matt helped me to manage and navigate to a positive outcome.
Residential Property – Moving Home
I find kerseys Ipswich a very good conveyancing team having dealt with them twice now each time I have been very happy with their conveyancing service.
Extremely Satisfied
Very friendly and assuring service from Amanda.
Everything was done precisely, swiftly and professionally.
Amanda and Danielle were great 10/10
Extremely Satisfied
Nicola gave me the support, guidance and confidence to take my case forward to completion. I often leaned on her for strength to see it through as these things take a long time but we got there in the end!
Nicola helped me understand my options and this helped me make an informed decision about whether to take my case forward.
Nicola was a rock for me during this process. I was very nervous as I had not been through something like this before but she helped me learn the process, navigate the legalities in plain English and to take it to successful completion.
Dispute Resolution – Kate Barnes
Satisfied
The matter was resolved and swiftly. Everything was communicated effectively.
Kate Barnes has been excellent handling my requirements.
Residential Property – Debbie Brooks
Extremely Satisfied
Debbie Brooks and Karen Skene were both fantastic
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Dear Matt,
Please can I take this opportunity to thank you for your professionalism, expertise and advice over the past year and a half. It has been the most challenging time; however, I am happy to finally come to a conclusion and move forward not just for myself but for the children.
Thanks again, all the best.
I felt I received all the guidance I needed to enable me to the end result I needed and deserved. Claire Thomas and Edward Thomson have both been nothing but efficient in my dealings with them.
Very professional manner my case was dealt with.
Thara went above and beyond to accommodate my needs, everything was explained fully sometime having to explain more than once.
I honestly feel the service provided by Brian has been exceptional. He always makes himself available to allay my fears and answers my sometimes stupid questions with patience and professionalism. I always recommend Brian to my friends and family, couldn’t be happier with his handling of my conveyancing needs.
Just super happy and incredibly grateful to Brian for all he has done for me in the past and my recent sale and purchase, I feel I can ask him anything and always get a quick and comprehensive response. Just brilliant.
Brian was helpful, explained everything, had time for me, easily available and gave good communications,
Brian Smith – thank you Brian for all your help, I was very pleased with your help.
We like efficiency from whoever we deal with and this we certainly received from Leila.
Over the years we have dealt with many Solicitors for our personal and business requirements, Leila Murray is to us one of the most efficient and likeable that we have experienced.
I would also add that Sarah Lynch has been most helpful. We would certainly recommend Kerseys.
I cannot thank you enough for all your hard work and compassion as well as having a great listening ear. The Judge quoted in Court how excellent the statement was that you produced which ultimately aided getting the case to resolution. It has been a very long and complex case but your logical head and sense of humour has got me through it! I would not hesitate to recommend you as an excellent family solicitor.
Brian Smith – professional as always. I have used his services for many house sales/ purchases over the last 35 years and it has always been a pleasure working with him.
Moving 200 miles north, I did wonder if I should use a local solicitor, or even have to use two. No need Kerseys were brilliant, in full control, every step of the way. Karen, Jane and Brian were all helpful, friendly good humoured and available, every time I phoned or emailed. A happy customer, thank you.
We have used Brian several times and on each occasion he has managed our expectations and been very patient especially given the last house sale which stalled three times.
I highly recommend Kerseys and especially Brian.
We had so many issues with our buyer and things being delayed and delayed but nothing was ever a problem and helped to explain what was happening and best options in a way we understood.
Sharon was super efficient throughout the process despite the buyers solicitors being extremely slow and pedantic on minor matters. Legal matters were explained clearly but not in a patronising manner and a challenging sale was made painless!
Was always willing to answer questions during the process and kept us informed as issues arose.
I have used Kerseys for my conveyancing needs for a number of years and am always very pleased with the excellent service I receive. I always use Brian Smith and 100% recommend him to anyone looking for a reliable and professional conveyancing solicitor. Brian has handled sales for all our family during the past 12 months in a very efficient manner.
Jane Riley managed our most recent move and was courteous, timely and professional throughout. We have used Kerseys for all of our home moves and always found them to be excellent. We would never consider using anyone else.
We used Kerseys for both the sale of our property, and the purchase of the new property. It was an easy, seamless process the whole way. We were kept up to date with progression, details were explained to us in ‘non legal’ terminology which made it easy to understand and respond, and ultimately everything ran very smoothly. Would definitely recommend.
Very efficient and polite kept you up to date at all times and a very good price we would always recommend them.
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We are always happy to receive communication from clients telling us their views about the service we are providing. Often, clients contact us as a courtesy when we have finished dealing with their case.
We send an invite to every client at the end of their legal transaction to invite clients to leave feedback on our online client survey form.
It is up to the client whether they complete the form anonymously or provide their details.
We are pleased to say that the response as a whole is overwhelmingly positive, with many clients giving us top marks on a whole range of aspects of our service.
Our Senior Management Team regularly review the returned survey forms to see if we can use clients’ responses to improve any aspects of our work or our office.
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